What does the 7-day guarantee mean, exactly?
Exactly what it says. If the call wasn't worth the fee, tell me within seven days and I'll refund it in full — no questions, no forms.
Can I really call you on a Sunday evening?
Most of the time, yes — and it's often when owners need it most. I keep evenings and weekends open for exactly these calls. I won't promise I'll answer every single time (I have a life aboard too), but out-of-hours is part of the point of this service, not an exception to it.
Can you really diagnose a fault remotely?
Very often, yes — enough to tell you whether it's a five-minute fix, a job for a specific kind of technician, or something that can safely wait until you're next aboard. Video and photos rule out a surprising amount, and stop you paying call-out fees for problems that aren't.
Will you review a quote I've been given?
Yes — it's the single most common reason owners book. Send it before the call; I'll tell you what's fair, what's padded, what's missing, and how to push back without souring the relationship with the yard.
Do you know every boat and every system?
No — and I won't pretend to. Every boat is different, and no one has seen every fault on every model. What I offer is best-effort judgment built on a decade of hands-on ownership: often that solves it outright; sometimes the honest answer is "this needs a specialist, and here's how to brief one so you don't get taken for a ride." If a session genuinely doesn't help, the guarantee exists for exactly that reason.
What if my problem needs someone physically at the boat?
Then I'll tell you that honestly, tell you what kind of person to send, and exactly what they should check — so you pay for one right visit instead of three wrong ones. For boats in the South of France I work with a trusted local professional who handles exterior cleaning, small maintenance jobs, inspections and the unglamorous essentials — like checking your lines and fenders through the winter blows — and in some cases I attend personally.
